Administrative Support Services

Administrative Support

Outsourcing with Bayaud for front and back-office support allows businesses to focus on the bigger picture, growth, and productivity.  Bayaud is able to provide the staffing to meet unique customer needs from a single position to managing all office support operations.  Our menu of support services include:

  • Reception management
  • Clerical assistance
  • Accounting/payroll clerk services
  • Conference room management and A/V set up
  • Document management including copying, printing and binding
  • Reprographic services
  • Mailroom operations management

*Additional efficiencies and cost savings when Mailroom and Document Management services are combined.

Call Center

Bayaud has over 30 years of experience in providing inbound teleservices.  We provide highly skilled and dedicated call center agents to act as an extension of your business in providing excellent customer service.  Bayaud is able to provide 24/7 inbound call center support, including weekends and holidays.  Reduce operating costs and improve customer care by outsourcing your back office contact center operations management to Bayaud or look to us to supplement your current call center staffing through contracted positions at a billable hourly rate.

IT Help Desk

Bayaud is able to act as your first line of support by offering Tier 1, 24-7 IT Helpdesk services.  With Tier 1 IT Helpdesk outsourcing from Bayaud, you can focus your time and energy on the bigger picture while we provide customers with professional and immediate help desk support. Reduce costs by utilizing Bayaud’s high-quality, highly motivated home based agents.  Our certified, US-based IT professionals assist callers in the following ways:

 

  • Walk callers through initial troubleshooting
  • Create work tickets
  • Receive and process system notifications
  • Coordinate with higher Tier Helpdesk support as appropriate